Frequently Asked Questions
Please find here all your answers to the Frequently Asked Questions.
Can't find the answer to your question? Please get in contact with us.
Questions in general
Can I return products or get an refund?
No. As we work with personalized products, returns are not possible.
If an error was made on our end, we will remake the product at no additional cost or refund your money. However, if the mistake is due to incorrect or incomplete information provided by the customer, a replacement will not be covered by us.
I have a complaint about a product or your service. Where can I contact you?
Our customers are our top priority, and your experience with us and our products truly matters to us. We create everything with love and care, and your feedback is very important to us.
If you have a complaint, we take it seriously. Please send us an email at mayil.creations.info@gmail.com, and we will be happy to assist you.
Do you offer discounts?
No. Prices listed on our website are fixed for small-quantity orders, and we do not negotiate prices.
For bulk orders, there may be an opportunity for a discounted rate. For bulk orders, please send us an e-mail to mayil.creations.info@gmail.com so that we can give you a quote.
Additionally, we offer vendor pricing on selected products. If you are a vendor, we invite you to contact us so we can discuss which products are eligible and provide the applicable pricing.
I'm a vendor. Do you have different pricing for me?
We do offer vendor pricing on selected products. If you are a vendor, we invite you to contact us so we can discuss which products are eligible and provide the applicable pricing.
Questions related to customization
I want a custom-made product. How do I order?
Almost all products in our webshop are personalized in some way—some more extensively than others. Most items in our shop are based on fixed templates, where specific elements can be customized.
In addition to these products, we offer a Custom-Made product within some categories. If you are looking for a fully personalized item, you can purchase this product and clearly describe your wishes in the customization field. We will then contact you to discuss the details. You are also welcome to reach out to us via our social media channels if you would like to order a fully custom-made product.
What can I customize?
This differs per product. Each product description clearly states what can be customized and which details we need from you in the customization field. Please make sure to review the product description carefully before placing your order.
Can you personalize products in all languages?
Yes, we can—with one important note. As the customer, you are responsible for providing the exact text in your desired language. Unfortunately, we do not speak all languages, so we will work strictly with the information you submit. We cannot take responsibility for language-related errors provided by the customer.
Can I see a mock-up or preview before production?
For fully custom-made products, yes. We will contact you and share a mock-up for approval before production begins.
For existing products where only certain elements are personalized, we do not provide mock-ups. The product images shown in our webshop should be considered a preview of the final result.
Can I make changes to my personalization after placing an order?
Changes are possible only if the order has not yet gone into production. Please note that we usually start working on orders very quickly, so this time window is extremely limited. Make sure to double-check all information before submitting your order to ensure everything is 100% correct.
Can I submit my own idea or inspiration?
Yes, absolutely—and we encourage it! We love working with inspiration. However, we do not recreate designs exactly as provided. Every design will always have our own creative twist and signature style. How to submit? Please check our question: "I want a custom-made product. How do I order?"
What are the turnaround times for custom-made products?
We aim to complete custom-made products within 7 business days. In most cases, this will be faster, but some products may require the full timeframe. Always assume a maximum of 7 business days.
If you need your order urgently (within 3 days), please contact us before placing your order. We will assess whether this is possible. Please note that rush orders are subject to an additional fee.
Questions related to picking up, delivery and shipping
Why do I not see shipping options in your webshop?
At the moment, we do not yet offer shipping directly through our webshop. We are actively working behind the scenes to make this available soon.
However, shipping is still possible upon request. If you would like your order to be shipped, please place your order as a pick-up order and send us an email stating that you would like the item shipped, along with the full shipping address. We will then get back to you with the shipping costs.
You can still decide whether you prefer pick-up or shipping after receiving this information. We will also inform you about how the shipping costs can be paid.
Why don’t I see a street number for your pick-up location?
We operate from a home-based studio. For safety reasons, we only share the full address—including the street number—once your order is ready for pick-up.
To help customers estimate the distance in advance, we do display the street name and area without the street number. When searched on Google, this will give you a clear idea of the travel distance.
When can I pick up my order?
You will receive a message as soon as your order is ready for pick-up. We aim to have orders ready within 7 business days, and often sooner. You will be notified as soon as your order is completed and ready.
Questions related to our rental services
I submitted the contact form to rent a product. Is my booking confirmed for that date?
No. Your rental is only confirmed after we have contacted you and the $5 retainer has been paid. Until then, availability is not guaranteed.
Why do you charge a $5 retainer?
We charge a $5 retainer to reserve the date for your rental request. This confirms that you are serious about proceeding with the rental and allows us to block the date for you.
This helps prevent missed bookings and no-shows. We aim to keep this fair and realistic, which is why we will never charge more than $5 as a retainer. The $5 retainer will, of course, be deducted from the total rental amount.
Why do you charge a security deposit, and why does it vary per product?
Renting out products always involves a certain level of risk. If a product is not returned or is returned with damage, we may need to replace it. The security deposit is used to cover this risk.
If a product is not returned or is returned with unauthorized or excessive damage, part or all of the security deposit may be withheld. We therefore advise you to carefully inspect the product upon pick-up or delivery.
The security deposit amount varies per product, as each item has a different value. In general, we set the deposit at a level that allows us to replace the product if necessary.